Job Description (JD) Job Title: IT Support Officer Department: Information Technology Reports To: IT Manager Job Summary Xanda Technology is seeking a proactive and technically skilled IT Support Service Officer to provide frontline…  | By Olamide Adedara on August 21, 2025 | Job Description (JD) Job Title: IT Support Officer Department: Information Technology Reports To: IT Manager Job Summary Xanda Technology is seeking a proactive and technically skilled IT Support Service Officer to provide frontline support to internal users and maintain the stability of our IT systems. This role is essential in ensuring efficient day-to-day operations across our software, hardware, and network environments. Key Responsibilities - Provide first-level technical support for hardware, software, and network-related issues.
- Set up and configure workstations, laptops, mobile devices, and peripheral equipment.
- Troubleshoot and resolve incidents and service requests via phone, email, or in-person.
- Maintain and manage user accounts, permissions, and system access in Active Directory and Office 365.
- Monitor and maintain IT systems and networks, ensuring minimal downtime.
- Assist in deploying software and updates across devices.
- Maintain accurate records of issues and resolutions using the company's IT ticketing system.
- Collaborate with other IT team members on infrastructure and security improvements.
- Support onboarding and offboarding of staff from an IT perspective.
- Provide assistance during technical deployments and events, including video conferencing.
- Document procedures, FAQs, and training materials for end-users.
- Proficient in Active Directory and asset inventory management
- Restaurant Automation: Setting up and configuration of POS, server, kitchen display system
- Hotel Automation: IPTV setup, configuration and integration
- Develop comprehensive training materials to ensure consistent knowledge across the technical support team.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
Other Duties: - Carry out any other duties or responsibilities assigned by management or the Admin Manager.
- Provide general support to administrative functions when required (e.g., photocopying, printer troubleshooting, etc.).
- Assist with setting up audio-visual equipment for presentations or training sessions.
- Support logistics during corporate events or IT-related projects.
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