Executive Director of the International Hospitality, Tourism and Eco-Sustainability Forum (IHTEF), Chibuikem Diala, has identified poor management, lack of regulation, inadequate funding, and talent retention challenges as major obstacles hindering the growth of Nigeria's hospitality industry.
Speaking at the 8th International Hospitality, Tourism and Eco-Sustainability Forum held in Abuja on Monday, Diala stressed that human capital development must take precedence over funding concerns if the sector is to reach its full potential.
"I don't want to start with funding. One of the biggest issues is human capital—developing the right talent and offering the right remuneration. Yes, funding and the right investment mix are important, but the foundation is people," Diala said.
He also urged the government to provide a level playing ground and streamline policies to enable sustainable growth across the hospitality ecosystem.
Highlighting the massive growth potential driven by increasing domestic tourism and business travel, Diala said IHTEF remains committed to creating solutions to reposition Nigeria—and Africa's—hospitality industry for global competitiveness.
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On hotel ratings, he explained that the system isn't just about status but about giving guests clearer choices while making it easier for hospitality workers to deliver better results within well-structured systems.
Also speaking at the event, Karla Hala, Group General Manager of Abuja Continental Hotel, underscored the importance of training and mentoring young professionals to raise service standards and leadership within the industry.
He outlined key initiatives that could elevate Nigeria's hospitality workforce to global standards, including:
- Mentorship programmes: Pairing young talents with seasoned industry experts.
- Training academies: Offering comprehensive courses in hospitality management and service delivery.
- Skill acceleration programs: Targeted programs to deepen expertise in specific hospitality roles.
"If we want world-class service in Nigeria, we must invest in our people. Training, mentorship, and structured career development are non-negotiable," Hala concluded.
As Nigeria's tourism and hospitality landscape evolves, stakeholders at the forum agreed that strategic investment in talent, policy reform, and stronger industry collaboration will be key to unlocking its untapped potential.
