Wednesday 26 February 2020

ExxonMobil Graduate Internship (Business) Upstream Nigeria Internship This programme offers recent Nigerian graduates the opportunity to gain invaluable industry [Continue reading] The post...

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Account Manager at Honeywell International

Posted: 25 Feb 2020 05:39 PM PST

Account Manager at Honeywell International Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges [Continue reading] The post Account Manager at...

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Multi Skilled Administrative Operative at The Embassy of Belgium

Posted: 25 Feb 2020 11:07 AM PST

Multi Skilled Administrative Operative at The Embassy of Belgium The Embassy of Belgium is looking for suitably qualified personnel for the below role Multi [Continue reading] The post Multi...

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Exxon Mobil Undergraduate Internship Programme (Business)

Posted: 25 Feb 2020 08:22 AM PST

Exxon Mobil Undergraduate Internship Programme (Business) Mobil Producing Nigeria Unlimited (MPN) is a subsidiary of Exxon Mobil Corporation with a long [Continue reading] The post Exxon Mobil...

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Exxon Mobil Graduate Internship Programme (Geosciences)

Posted: 25 Feb 2020 08:04 AM PST

Exxon Mobil Graduate Internship Programme (Geosciences) Ecowas Regional Electricity Regulatory Authority (ERERA) is a specialized Institution of ECOWAS created in January [Continue reading] The...

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Exxon Mobil Graduate Internship Programme (Engineering)

Posted: 25 Feb 2020 07:40 AM PST

Exxon Mobil Graduate Internship Programme (Engineering) Mobil Producing Nigeria Unlimited (MPN) is a subsidiary of Exxon Mobil Corporation with a long [Continue reading] The post Exxon Mobil...

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Exxon Mobil Graduate Internship Programme (Medical Sciences) 2020

Posted: 25 Feb 2020 07:12 AM PST

Exxon Mobil Graduate Internship Programme (Medical Sciences) 2020 Mobil Producing Nigeria Unlimited (MPN) is a subsidiary of Exxon Mobil Corporation with a long [Continue reading] The post Exxon...

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IT Coordinator at Nestle Nigeria Plc

Posted: 25 Feb 2020 06:38 AM PST

IT Coordinator at Nestle Nigeria Plc Nestle Nigeria Plc – As the Leading Nutrition Health and Wellness Company, we are committed [Continue reading] The post IT Coordinator at Nestle Nigeria...

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Livelihood Officer at Deloitte

Posted: 25 Feb 2020 02:57 AM PST

Livelihood Officer at Deloitte Deloitte is the largest private professional services network in the world. Everyday, approximately 286,200 professionals [Continue reading] The post Livelihood...

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Personal Assistant at Inland Containers Nigeria Limited

Posted: 25 Feb 2020 02:32 AM PST

Personal Assistant at Inland Containers Nigeria Limited Inland Containers Nigeria Limited is a fully indigenous organization incorporated in February, 1980 to provide [Continue reading] The post...

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Companies House user research news

User Research news

Welcome

Hello and welcome to our User Research Newsletter. You are receiving this because you have signed up to our User Panel. We wanted to take this opportunity to explain to you who we are and what we do.

Thank you for being a member of our User Panel. By being part of this community, your feedback is continuing to help improve our services.

Our job as researchers is to understand our customers and their needs.
We use a range of research methods, approaches and techniques to help us.

These include:

Surveys
Remote testing using phone or video call
Face to face usability testing
Contextual Inquiry and observation
Pop up research

We then use this insight to inform the design and development of our products and services.

Many of you reading this will have taken part in user testing for Companies House already – we really do value your help!

Meet the team

L to R, Sarah Combstock, Paul Hirst, Dave Lewis, Amanda Hooper, Mark Hulett & Phil Martin

Here's what you've been helping us with recently

User testing of our new digital extension service

Customers have been user testing our 'Apply to extend your accounts filing deadline' service which is now live.

Small full accounts

User research of the Directors report and Profit and loss account elements of small full accounts has been very useful.

The Directors report has now gone live and further user research will continue on the small full end to end journey.

Anti-Money Laundering Directive

The Treasury consultation for the Fifth Anti Money Laundering Directive (5MLD) ended in June and we have been busy carrying out user research for this project.

We have implemented a reporting tool to meet the legislative requirements for 5MLD on 10th January.

Festival of Enterprise

We attended The Festival of Enterprise at the NEC in Birmingham during October. This was a great chance to talk to some of our customers – thanks to all who helped us with our research over the 2 days.

You can read more about the event in our blog post.

Help us with our research!

To get a taste of what we do, why not help us with one of our projects.

We're looking at ways to improve how you log in to Companies House services. If you're interested in helping us with our research, please e-mail surveys@companieshouse.gov.uk with "CH Account" as the subject heading.

If you know anyone who would like to help us with our research, then please forward this newsletter to them so they can join our user panel.

If you think an email is suspicious, please report it to phishing@companieshouse.gov.uk.
For more information, please read the fraud and scams guidance on our website.

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