Balkaan Employments service Customer Service & Support Lagos Full Time Recruitment NGN 150,000 - 250,000 Easy Apply Job Summary We are hiring a customer service representative to manage customer queries and complaint…  | By Olamide Adedara on May 27, 2025 | Lagos Full Time Recruitment NGN 150,000 - 250,000 Easy Apply Job Summary We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with restaurants - Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements: - HND/Bachelor's degree in Communication, Marketing, or other related discipline
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support
- At least one year of experience in the food and restaurant business.
- Strong attention to detail and accuracy in all tasks.
- Good organization skills
- Experience in the hospitality industry
- Good oral and written communication skills.
- Ability to work as part of a team.
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