Hello Dear,
Are you in the customer service/customer experience or virtual assistance career space?
Are you looking to start a career in CS/CX & VA?
This summer, look towards improving and positioning your career with two (2) career-changing certifications to stand out and position you for the future:
Advanced Certification in Customer Experience & Relationship Management (ACCERM):
A 6-module, 12-weekend Online, mid/senior level management course for CS/CX professionals with
4+yrs experience looking to transition from operations to management and leading to being accredited as a Certified Customer Experience Professional (CCXP).
Download program brochure
For program details and how to register, click here
2. ECOWAS Professional Certification in Customer Service (CCSP) & Virtual Assistant (CVAP).
This is a basic course in customer service and virtual assistance for practitioners with 0-4 years of experience without a recognised professional certification.
5 modules, 4 weekends online program | June 19 - July 27, 2025.
Read details.
Why undertake this program from WAACSP?
The West Africa Association of Customer Service Professionals (WAACSP) is the leading customer service body in Africa with global recognition and acceptance of its trainings, certifications and technical expertise in the industry.
Benefits:
- Become recognized and accredited as a certified customer service professional (CCSP), certified virtual assistant professional (CVAP).
- An international certification from Africa's biggest and recognized customer service body.
- Certifications improve your career and job opportunities.
- Gives access to online, hybrid and in-person jobs within applicant's country, regionally and internationally.
- Certificate accepted across 41 countries, including in North America and Europe.
- The VA certification will surely aid you access online/hourly paying jobs in foreign currency whilst keeping your regular job.
The CXP, CCSP, CVAP professional certifications by WAACSP is a registered and accredited certification by the West Africa Association of Customer Service Professionals (WAACSP) - the umbrella body of CS/CX practitioners in the ECOWAS region.
Its 4 pillar thrust is: Training, certification, advocacy and membership.
For more information about WAACSP and its activities contact via:
web: www.thewaacsp.com
Email: service@thewaacsp.com
WhatsApp: +233(0)556520112
Engage with WAACSP on socials:
X (Twitter)
IG
LinkedIn
Facebook
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