StreSERT Integrated Limited Admin & Office Abuja Full Time NGO, NPO & Charity NGN 150,000 - 250,000 Easy Apply Job Summary We are looking to hire a Student Affairs Office Coordinator whose dynamic and pivotal rol…  | By Olamide Adedara on March 20, 2025 | Abuja Full Time NGO, NPO & Charity NGN 150,000 - 250,000 Easy Apply Job Summary We are looking to hire a Student Affairs Office Coordinator whose dynamic and pivotal role is to ensure the seamless delivery of student-centred services. The role is dedicated to fostering a supportive, inclusive, and engaging environment for a diverse class of students in a high-profile online academic program. The primary objective of the role is to interface with and manage the interests of students in alignment with the school's corporate value, program and policy framework. The incumbent may be required to work weekends or extra hours during peak season or busy periods. - Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements Responsibilities Leadership and Team Management: - Oversee and coordinate the activities of the Student Affairs team, ensuring timely and efficient service delivery.
- Provide mentorship and support to team members to build their capacity for excellence.
- Monitor team performance, delegate tasks effectively, and maintain accountability.
- Develop strategies to enhance team efficiency and ensure alignment with institutional goals.
Student Support Services: - Serve as the primary point of contact for student concerns, ensuring timely resolution of inquiries and challenges.
- Act as a bridge to clarify academic policies, procedures, and requirements, ensuring students understand their expectations.
- Ensure all onboarding documents and the school calendar are provided to the students at the beginning of the program.
- Support in addressing various academic-related needs and contribute to the overall learning assurance.
- Coordinate program health checks to identify students at risk and offer timely assistance.
- Foster a sense of community and belonging by organizing virtual and in-person student engagement activities such as student hangouts.
Programme Administration: - Support the Faculty Liaison Office by contributing to the planning and execution of the Student Acculturation Month, the first month of school dedicated to preparing students for the work ahead.
- Manage communication channels with students, ensuring timely dissemination of information on schedules, deadlines, and events.
- Monitor student participation and attendance, identifying trends and addressing any issues proactively.
- Supervise a robust student attendance management framework.
- Collaborate with other departments (Admissions, Tech/Hybrid Learning Experience, and Faculty Liaison Office) to ensure the delivery of a seamless student experience.
- Collaborate with the team to plan and execute the student graduation program.
Data Management and Reporting: - Support in maintaining the accuracy and completeness of student databases for internal and external compliance purposes.
- Maintain accurate records of student activities, attendance, and academic progress.
- Prepare and present detailed reports on student affairs operations, participation metrics, and feedback. The report includes the weekly team report, the end-of-year report, and any other relevant report as requested by the Senior Leadership Team (SLT).
- Leverage data to improve processes, track outcomes, and inform strategic decisions.
Policy Development and Implementation: - Develop and update policies and procedures for student affairs operations, ensuring alignment with the school's standards.
- Ensure adherence to all academic and administrative guidelines, addressing any compliance issues promptly
- Other tasks as assigned by the Deputy Experience Lead
What success looks like in this role: - Team members demonstrate growth, confidence, and competence in their roles, contributing proactively to the team's goals.
- Challenges and issues are identified early and resolved effectively, minimizing disruptions to the student experience.
- Through collective team effort, reduce the attribution rate and achieve a student satisfaction rate of 90%.
- Actively maintain working partnerships and collaborations with cross-functional internal departments such as Tech Support, Faculty Liaison, and the Admissions Department to drive achievement of institutional objectives of the school
- Comprehensive and insightful reports are submitted on time, supporting the school's data-driven decision-making.
- All program guidelines and requirements are communicated effectively, minimizing confusion or non-compliance.
- Students feel supported, valued, and empowered throughout their journey with us
- Innovative solutions and initiatives that improve processes and enhance student satisfaction.
Requirements: Education and Experience - Minimum of a bachelor's degree in education, management, social sciences, or a related field. Relevant professional certifications will be an added advantage.
- Minimum of 3 years of experience in student affairs, academic administration, or a related field.
- Minimum of 1 year of local or international work experience in the education and/or learning and development sector.
- Proven experience working in a remote or hybrid environment is an added advantage.
- Working with people, including cross-cultural teams.
Skills - Strong coordination ability.
- Excellent interpersonal and communication skills.
- Ability to work independently and prioritize tasks in a remote setting.
- High level of emotional intelligence and a student-centered approach.
- Strong organizational and project management skills.
- Proficiency in using digital tools for communication, data management, and virtual collaboration.
- Event planning and coordination experience.
Personal Attributes - Passion for education and leadership development.
- Ability to adapt to diverse cultural and educational contexts.
- A proactive, solution-oriented mindset.
- Willingness to travel occasionally for in-person student activities.
- Strong command of the English language.
- Committed to the principles of good governance.
General Work Conditions - This is a fully remote position, requiring consistent access to reliable internet.
- Occasional travel may be required for key physical student events, such as student hangouts, graduations, and team retreats.
- Flexibility to work across different time zones, as students may be located globally.
- Ability to work and lead in an intense and fast-paced environment.
Work Type: Full-time / Remote (with occasional in-person attendance for student activities) Location: Abuja, Nigeria. Important Safety Tips - Do not make any payment without confirming with the Jobberman Customer Support Team.
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