Cornerstone Insurance Plc has unveiled Cici, an AI-powered virtual assistant designed to simplify access to insurance and improve customer service. The company explained that Cici enables instant engagement through WhatsApp, helping users buy insuran… Read on blog or Reader SMALL BUSINESS INSIGHTS Read on blog or Reader Firm launches AI assistant to support SMEs and customers By Enitan Ajebukola Ajewumi on September 17, 2025 Cornerstone Insurance Plc has unveiled Cici, an AI-powered virtual assistant designed to simplify access to insurance and improve customer service. The company explained that Cici enables instant engagement through WhatsApp, helping users buy insurance, check policy details, guide claims, and get real-time answers to inquiries. It also supports fraud detection, multilingual interaction, and continuous learning from user feedback. Read also, Firm launches AI assistant to support SMEs and customers NITDA showcases Nigeria's fintech strength at Riyadh Summit Nigeria's oil reforms open space for indigenous firms, SMEs Firm creates jobs for fresh graduates, boost youth employment FG rolls out incentives to unlock agribusiness opportunities Managing Director, Stephen Alangbo, said the innovation reflects Cornerstone's commitment to redefining customer engagement while easing operations. By automating repetitive queries and reducing call center load, Cici is expected to make insurance more affordable, efficient, and accessible — particularly for SMEs and individual entrepreneurs seeking faster service.

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